FAQ

Frequently Asked Questions (FAQ)

Find answers about Shonen Soda’s products, ordering, shipping, and subscriptions.

Product

What is Shonen?

Shonen is Japanese-inspired crème soda in unique flavors — including Banana Creme, Elderberry Creme, and Orange Creme — designed to celebrate diverse and exotic tastes.:contentReference[oaicite:1]{index=1}

Does Shonen contain caffeine, prebiotics, THC, or adaptogens?

No — Shonen is just a regular crème soda and does not contain caffeine, prebiotics, THC, or adaptogenic ingredients.:contentReference[oaicite:2]{index=2}

Is Shonen gluten-free?

Yes — Shonen sodas are gluten free.:contentReference[oaicite:3]{index=3}

Where are Shonen Soda products made?

All Shonen Soda products are formulated and manufactured in the United States.:contentReference[oaicite:4]{index=4}

Where can I find nutritional information?

Nutritional details for each flavor (Banana Creme, Elderberry Creme, Orange Creme) are listed on the product pages.:contentReference[oaicite:5]{index=5}

Do I need to refrigerate Shonen?

Refrigeration isn’t required, but Shonen tastes best when chilled for at least 2 hours or served over ice.:contentReference[oaicite:6]{index=6}

Does Shonen expire?

Shonen sodas undergo a pasteurization process that makes them shelf stable, but each can/case has a “best-by” date printed on it.:contentReference[oaicite:7]{index=7}

Orders & Shipping

Where do you ship?

Shonen currently ships throughout the United States. International shipping is not yet available.:contentReference[oaicite:8]{index=8}

Can I change or cancel my order?

If you need to change or cancel your order and haven’t received a shipping confirmation, contact order@shonensoda.com ASAP — the team will try to help.:contentReference[oaicite:9]{index=9}

When will I get my order?

Orders are usually processed quickly and shipped within about a week. Once shipped, you’ll receive tracking details to follow delivery.:contentReference[oaicite:10]{index=10}

I only received part of my order — where’s the rest?

Large and multiple item orders may ship in separate boxes. Use your FedEx tracking info to check shipment status. If something is missing after a few days, contact order@shonensoda.com.:contentReference[oaicite:11]{index=11}

How much does shipping cost?

Shipping costs vary based on order size and your location — the total is calculated at checkout.:contentReference[oaicite:12]{index=12}

Returns & Damages

What is the return/refund policy?

Shonen Soda does not offer returns or refunds. However, replacement cans may be provided for products with leaks.:contentReference[oaicite:13]{index=13}

My order arrived damaged — what should I do?

Email orders@shonensoda.com within 10 days of delivery with your order number and a damage photo — request a replacement or refund.:contentReference[oaicite:14]{index=14}

Subscriptions

How does subscription work?

Select your flavor, choose a quantity (6 or 12 cans), pick your frequency (every 2, 4, or 8 weeks), and enjoy recurring delivery with savings.:contentReference[oaicite:15]{index=15}